I am unable to join the masterclass. How do I fix this?

I am unable to join the masterclass. How do I fix this?

If you are encountering an issue in accessing the masterclass, please follow the below steps to fix your issue -:
  • Ensure you are using the updated version of the Chrome browser.
  • Log out of the platform, refresh and log in again from the incognito mode
  • Clear cache and cookies from the browser
  • Turn off any VPN connections
  • Make sure you have a stable working internet connection
If you still face the same error, please reach out at assist@upgrad.com.
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